KNOW BEFORE YOU SHOP
Help & FAQs
Orders, delivery and payment
Enter your country and postcode at checkout to check delivery availability, shipping charges and estimated delivery times. You can also refer to our Shipping & Delivery page. Delivery estimates may be affected by location, busy periods or carrier delays.
Use the tracking link in your dispatch email, or visit Shipping & Delivery on the website and enter the requested order details. Tracking updates may take a little time to appear after your parcel is handed to the carrier.
Email support@axonfit.com.au immediately with your order number and the change you need. We will try to help, but changes, address updates and cancellations cannot be guaranteed once processing has started.
Check your tracking information, then contact support@axonfit.com.au with your order number if you need help. We will investigate with the delivery provider and explain the next steps, including any remedy you are entitled to.
The payment methods available for your order are displayed at checkout. Options may vary by location, device and provider eligibility. Please review your selected provider’s terms and the final order total before completing payment.
Apply your eligible code or AxonFit Reward Credit at checkout and check that it has been accepted before paying. Minimum spend, product exclusions, expiry dates or combination restrictions may apply, depending on the offer or credit.
Returns and exchanges
For eligible Full-Price and ordinary Sale Items, contact us within 14 calendar days of delivery for one size or colour exchange or AxonFit Reward Credit. Return approved items within 7 calendar days of approval. Change-of-mind returns do not receive a refund to the original payment method. Australian Consumer Law rights still apply.
Email support@axonfit.com.au with your order number, product, size, reason and preferred outcome. Include clear photos if there is a problem with the item. Please wait for our return instructions and authorised postal address before sending it back.
The item must be unworn apart from a brief indoor try-on, unwashed, unused, unaltered and free from marks or contamination. Original tags, hygiene seals, accessories and packaging must be attached or included. These conditions do not restrict your rights for faulty goods.
Clearance, Final Sale and Non-returnable items are excluded, along with certain hygiene-sensitive, customised and promotional products and gift cards. Eligible ordinary Sale Items may qualify based on the price paid. See our Returns, Exchanges & Refunds Policy for full exclusions. Australian Consumer Law rights remain unaffected.
For change-of-mind returns, you pay return postage and any disclosed exchange re-delivery charge. If we confirm a covered fault, incorrect item or transit damage, we will arrange or reimburse reasonable return costs as applicable.
Contact support@axonfit.com.au promptly with your order number, a description and clear photos. We will assess the issue and provide an appropriate remedy under Australian Consumer Law. The 14-day change-of-mind limit does not apply to valid consumer-guarantee claims.
We aim to inspect your return within 5 business days of receiving it. Approved exchanges, credits and refunds are normally processed within a further 5 business days. Complex assessments may take longer, and banks or payment providers may need additional processing time.
Products, accounts and rewards
Check the size guide and fit notes for the specific product, then compare them with your measurements. Fit can vary by style, fabric and personal preference. If you are unsure, contact us before ordering for guidance.
Follow the care label or instructions supplied with each product. Care requirements can differ between clothing, bags, towels, socks and drinkware. If you are unsure how to wash or clean an item, contact us before doing so.
Availability can vary by colour and size. If a back-in-stock notification option is shown, you can register your interest. You can also contact us about a specific item, although restock dates and availability cannot be guaranteed.
Select the account icon to register or sign in and manage your details, orders and available rewards. If you forget your password, use the password-reset option on the login page and follow the email instructions.
Sign in and visit the Rewards page to see eligible purchases and activities. Convert eligible Axon Points into AxonFit Reward Credit under the programme rules in your Rewards Dashboard. Points earned on returned, refunded or cancelled items are reversed; points already used may leave a negative balance.
Reward Credit created by converting Axon Points does not expire. Credit issued for an approved change-of-mind return is valid for 3 years from issue, unless a longer period applies. Promotional or goodwill credits may have different conditions, which are provided when issued.
Email support@axonfit.com.au or use our Contact Us page. For an order enquiry, include your order number, the email used at checkout and a brief description of the issue. Please never send passwords or full card details.
Our Mission
At AxonFit, our mission is to empower everyone to move with confidence, style, and comfort. We create activewear that blends performance with fashion, helping you conquer every workout and embrace an active lifestyle. Because when you feel strong, anything is possible.
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