KNOW BEFORE YOU SHOP

Terms Made
Clear

Terms and Conditions document, shield and legal gavel
Terms & Conditions

Terms,
made clear.

This page is a plain-English summary of our website terms. It explains how our store works, what to expect when you shop with us, and your rights under Australian law.

How orders are accepted

How pricing, payments and shipping work

How returns, rewards and promotions are handled

Your rights under Australian law remain protected

Know the essentials.

01

Orders &
acceptance

How we accept orders and when your purchase is confirmed.

02

Pricing &
payments

Prices, payments, currency and how charges are made.

03

Shipping &
delivery

How we ship your order, timelines and delivery expectations.

04

Returns &
rights

Returns, refunds, warranties and your legal rights.

Your responsibilities.

We’re here to deliver a great experience.
These are a few things we ask of you.

Provide accurate information

Keep your account, billing and shipping details accurate and up to date.

Use the website lawfully

Use our site only for lawful purposes and in a way that doesn’t harm others or disrupt our service.

Check product information

Review product pages carefully. Colours, sizes and specifications may vary slightly.

Keep your account secure

Protect your login details and notify us if you suspect any unauthorised access.

Axonfit terms overview showing account, payment, shipping, promotions and support

From browsing to purchase.

1

Browse

Find the products you love
and add them to your cart.

2

Checkout

Enter your details and
choose your delivery
and payment options.

3

Dispatch

We’ll pack and ship your
order and send you
tracking updates.

4

Support

Need help? Our team
is here before, during
and after your purchase.

What the terms cover.

Our terms set clear expectations so
everyone can shop with confidence.

Accounts

How accounts are created,
managed and secured.

Promotions

Rules for discounts, sales
and special offers.

Rewards & coupons

How rewards points
and coupons work.

Reviews & content

How you can share
content and our guidelines.

Terms across your Axonfit experience.

Account
security

We use industry-standard measures and rely on you to keep your account safe.

Payment
methods

Secure payments through trusted providers with multiple options available.

Order
updates

Stay informed with order confirmations and real-time tracking updates.

Returns
policy

Easy returns within eligibility periods and in line with Australian law.

Rewards
program

Earn and redeem rewards for exclusive benefits and special members’ perks.

Privacy &
cookies

We respect your privacy and explain how we collect and use your data.

Common questions

Common terms questions.

Quick answers to the questions customers are most likely to ask. The detailed PDF contains the complete terms.

When is my order accepted?
Placing an order is an offer to purchase. An automated acknowledgement confirms receipt, but the contract is generally formed when Axonfit accepts and dispatches the order.
Can I cancel or change an order?
Contact support as soon as possible. We will try to help, but a change or cancellation is not guaranteed after warehouse processing has started.
How are refunds processed?
Approved monetary refunds are generally returned to the original payment method. Rewards, coupons or store-credit components are handled under the applicable policy rules.
Do promotions have separate rules?
Yes. Discount codes, sale events, rewards, bundles, gifts and competitions may have additional terms shown with the relevant promotion.
What law applies to these terms?
The full Terms & Conditions specify the governing law and jurisdiction. Nothing in the terms excludes rights that cannot lawfully be excluded, including Australian Consumer Law rights.

Need the full legal details?

You can read the complete Terms & Conditions
or contact our support team anytime.

This page is a summary for your convenience only and does not replace the full Terms & Conditions.
In the event of any inconsistency, the full Terms & Conditions document prevails.

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